betijili Privacy Policy

1. Information We Collect

1.1 Registration Data. When you create a betijili account, we collect the personal information you provide, including your full legal name, date of birth, email address, phone number, and residential address. This information is required to verify your identity, confirm your eligibility to play, and comply with our Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents. As part of our KYC process, we may request copies of official identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address documents such as a utility bill or bank statement. These documents are used solely for the purpose of verifying your identity and age.

1.3 Financial Data. To process deposits and withdrawals, betijili collects information about the payment methods you use, including your bKash or Nagad mobile number, Rocket account number, Upay wallet identifier, or bank account details for transfers via BRAC Bank, City Bank, Islami Bank, Sonali Bank, or Dutch-Bangla Bank. We do not store full payment credentials on our servers beyond what is operationally necessary.

1.4 Transaction & Gaming History. We automatically record all deposits, withdrawals, wagers, game sessions, bet history, bonus activity, and account balance movements associated with your betijili account. This data is necessary for account management, dispute resolution, and fraud prevention.

1.5 Technical & Device Data. When you access betijili, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and session timestamps. This data helps us deliver a consistent, secure experience and detect unusual access patterns.

1.6 Communications Data. If you contact betijili via live chat, email, or any other support channel, we retain records of those communications, including the content of your messages and any supporting information you provide. This enables us to manage your queries effectively and maintain a history of interactions for quality assurance purposes.

1.7 Responsible Gaming Data. If you use betijili's self-exclusion, deposit limit, time-out, or other responsible gaming tools, we record your preferences and any related communications. This data is critical to honouring your requests and preventing access during exclusion periods.

2. How We Use Your Data

2.1 betijili processes your personal data for the following purposes:

Purpose	Legal Basis	Details
Account management	Contract performance	Creating, maintaining, and operating your betijili account
Identity verification (KYC)	Legal obligation & contract	Confirming your identity, age, and eligibility before allowing play
Payment processing	Contract performance	Facilitating deposits and withdrawals via bKash, Nagad, Rocket, and banks
Fraud & AML prevention	Legal obligation & legitimate interests	Monitoring transactions and activity patterns for suspicious behaviour
Customer support	Contract performance	Responding to queries and resolving disputes
Responsible gaming	Legal obligation & legitimate interests	Enforcing self-exclusions, limits, and time-outs you have requested
Platform improvement	Legitimate interests	Analysing usage patterns to improve game performance and UX
Marketing communications	Consent	Sending promotional offers and updates, where you have opted in

2.2 Marketing Opt-Out. If you have previously consented to receive marketing communications from betijili, you may withdraw that consent at any time by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal, nor does it affect processing carried out on any other legal basis.

2.3 Automated Decision-Making. betijili uses automated processes to detect fraud, verify identities, and apply responsible gaming controls. Where an automated decision significantly affects you — for example, triggering an account suspension — you have the right to request human review of that decision by contacting our support team.

3. Sharing & Disclosure

3.1 Service Providers. betijili shares your personal data with trusted third-party service providers who process it on our behalf. These include payment processors (bKash, Nagad, Rocket, Upay, and banking partners), identity verification services, customer support platform providers, cloud hosting providers, and game software suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All such providers are bound by strict data processing agreements that prohibit them from using your data for any purpose other than the specific service they are delivering.

3.2 Legal & Regulatory Disclosure. We may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are required to do so by applicable law, court order, or regulatory direction. We will notify you of any such disclosure to the extent we are legally permitted to do so.

3.3 Business Transfers. In the event that betijili undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any changes to applicable privacy terms in advance.

3.4 No Sale of Data. betijili does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Period.

3.5 Aggregated & Anonymised Data. We may share aggregated, de-identified statistical data (for example, site-wide traffic volumes or average session lengths) with analytics partners or publish it for general reporting. This data cannot be used to identify you as an individual.

4. Cookies & Tracking Technologies

4.1 betijili uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate the platform, remember your preferences, and analyse usage patterns. The following types of cookies may be present on the platform:

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing identifiers. You cannot opt out of these without ceasing to use the platform.
• Functional Cookies: Used to remember your account preferences such as language settings, preferred currency display (BDT/৳), and game lobby layout. These improve your experience but are not essential to core functionality.
• Analytics Cookies: Used to collect anonymised data about how visitors interact with betijili — for example, which pages are visited most frequently, typical session durations, and common navigation paths. This data is used to improve the platform and is not linked to your identity.
• Marketing & Retargeting Cookies: Where you have consented, these cookies enable us to deliver relevant promotional content. You may withdraw this consent at any time.

4.2 Managing Cookies. Most modern browsers allow you to control cookie settings, including blocking or deleting cookies. Please note that disabling strictly necessary cookies will impair your ability to log in and use betijili. Instructions for managing cookies are available through your browser's help documentation.

4.3 Third-Party Cookies. Some game providers and analytics tools integrated into betijili may set their own cookies. betijili does not control the behaviour of these third-party cookies. Please refer to the relevant provider's privacy documentation for details.

5. Data Retention & Storage

5.1 betijili retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods applicable to key data categories are as follows:

• Account registration and KYC data: Retained for a minimum of five (5) years from account closure, in compliance with anti-money laundering obligations.
• Transaction and betting history: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the most recent interaction.
• Marketing preference records: Retained for the duration of your account and up to two (2) years after account closure or consent withdrawal.
• Technical and device logs: Retained for up to twelve (12) months from the date of collection, unless required for an ongoing investigation.

5.2 Secure Deletion. Once a retention period expires and no legal obligation requires continued storage, betijili will securely delete or anonymise your personal data so that it can no longer be linked to your identity.

5.3 Data Storage Location. betijili stores personal data on secured servers. Where data is processed by third-party service providers, those providers are required to maintain appropriate technical and organisational security measures equivalent to our own standards.

6. Your Rights & Choices

6.1 As a betijili player, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain details directly through your account dashboard.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis exists), or where the data has been unlawfully processed. Note that some data must be retained to comply with legal obligations and cannot be erased on request.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of prior processing.

6.2 To exercise any of the above rights, please contact our support team at support@betijili (plain text — not a clickable link). We will respond within 30 days of receiving a verified request. We may need to verify your identity before processing your request.

7. Data Security Measures

7.1 betijili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data fields (such as passwords and payment identifiers) at rest;
• Role-based access controls that restrict internal access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability scanning of the platform;
• Multi-factor authentication requirements for administrative access to data systems;
• Comprehensive access logging and anomaly detection on all data systems;
• Staff training on data protection obligations and secure data handling practices.

7.2 While betijili takes every reasonable precaution to protect your data, no system connected to the internet can be guaranteed to be completely secure. You also play a role in keeping your account safe: use a strong, unique password, do not share your credentials with anyone, and log out from shared devices after use.

7.3 Incident Response. In the event of a security incident affecting your personal data, betijili has a documented incident response procedure. Where a breach poses a significant risk to your rights, we will notify you directly as soon as reasonably practicable and provide guidance on steps you can take to protect yourself.

8. Contact Us About Privacy

8.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way betijili handles your personal data, please contact our support team:

• Email: support@betijili (plain text — not a clickable link)
• Live Chat: Available 24/7 through your betijili account dashboard
• Support Hours: Bangladesh Standard Time (BST, UTC+6), around the clock

8.2 Policy Updates. betijili may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When we make material changes, we will post the updated policy on this page with a revised effective date and, where appropriate, notify you directly. Continued use of betijili following any update constitutes your acceptance of the revised Privacy Policy.

8.3 This Privacy Policy is effective as of January 2026 and supersedes all previously published versions.